Shipping Insurance

* Usage: Get compensation for loss or damage of goods during international shipping and protect your parcel against external factors during transit.
* Cost: Insurance premium may be purchased at 3% of the total price.
    - For example, if the entire order costs 500USD, the premium will be 15USD.
    - Claim: All claims must be filed within 3 days after receiving your parcel. Late claims will not be accepted.
    - To report loss, damage, or missing contents of a parcel, you will need to fill out a Claim Form from and send it to

What is covered?
If parcel is lost in transit, will give you a full refund, or rebuy and resend your goods.
     1.  Full refund includes all costs regarding your items including insurance costs, item costs, service fees, and all shipping fees, but does not cover money service fee that is used to transfer money into your member account on
     2. If items in the parcel are missing, we will refund you the cost of the items, including domestic shipping.
     3. If there are major physical damages to the items (such as holes in your clothes, cracked screen, etc.), will also issue a full refund.
     4. If the item does not work as advertised, will only refund the service fee.
     5. If the parcel is returned to us because of delivery error, we will resend it with no additional costs. However, if it is returned to us because of refusal to comply with your nation’s customs or rejection of parcel, you will be responsible for all additional costs.

Limits of Insurance
    * Returned parcels for the reasons involving your local customs will not be compensated for by insurance. We have no jurisdiction over your country’s customs.
    * Returned parcels because you failed to pick up your parcels will not be compensated by insurance. You will be responsible for additional fees to have your packet redelivered.
    * Insurance does not cover the durability of your items.

    * If items do not work as expected, insurance will only cover your service fee.

    * Fragile item (such as glass, ceramic products, including, but not limited to the above-mentioned products) will not be compensated for by insurance if it's damaged in the shipping.

    * Postal delays, taxes or tariffs imposed by your customs, and detainment or confiscation of your goods.
    * Durability of your items, item packaging (shoe boxes, etc.), or and any form of warranty, expiration dates, etc. of your items.
    * Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible for it.

To report the loss, damage, or missing contents of a parcel, you'll need to contact our customer service and fill out a Claim Form.

Tags:Shipping Insurance

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