1.If there is not tracking information after a month or not delivered after 2 months. you can contact us to ask for resend or refound. You do not need to open dispute, just need to contact us to solve your problem.
2.Please Note: We do not cover any item damaged after use or as the result of water damage. We are not responsible for any custom duty or import tax.
Step 1) Contact us via Alibaba message center.
Step 2) You must provide as much detail as possible about the problem you have
Step 3) The return authorization will be issued.
Step 4) You must return the item for the agreed exchange or money refund. All return shipping costs are the responsibility of the buyer.
We are professional shoes seller, my team provides high-quality shoes and professional services, please rest assured purchase in my store. If you need more help, please contact us. We also serve for the shoe wholesalers and dropshipping sellers.
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Have A Question?
*For effective and efficient communication, please describe all of your detailed concerns/questions on this product together here. We will reply to you ASAP. Please avoid asking questions one by one after we reply, as this will cause low efficiency and we may have to stop replying due to efficiency.
*If you have already placed an order for this product, please leave message on the order in "My Orders" page. Our purchaser assigned to your order will provide more detailed reply.
*For urgent inquiry, please send email to: service@freeshoppingchina.CN. Please pay special attention, the email ends with .CN, not .com. (.com is our international site for shipping products from China to other countries.)
*Alternatively, you can also send message to us via our Wechat public account. We will reply to you ASAP with answers.