Some of the items may be of minor Color/Design/Style differences from that on the web page, for example, the color of a dress may be slightly different, the position of stitching may be a little bit different, or the dress may not look as slim as that on the page. This is very common for some items, especially for clothes. Usually sellers will not cover the cost of return for refund for minor differences because these minor differences are not treated as quality problems, even though you can return it for refund under the terms of 7 days return if the seller supports it.  FSC can only help communicate between you and the seller but can NOT take over the responsibility or loss. Make sure you understand this limitation.

Even though Taobao are making efforts to stop the replica/copy/fake items, but there may still be some chances that some dishonest sellers selling those items, mostly of high value famous international brands.  FSC strongly suggests users NOT to buy those replica/copy/fake items, which is without any guarantee. Those shops/sellers who sell those items are usually unstable and dishonest, and can bring many troubles. FSC is also building prohibited brand list to stop users purchasing those items from Taobao.com.  If you want to buy that brand, you can always select Tmall sellers instead because Tmall guarantees all the items on it are genuine and authentic.  

Before you buy large items, like furnitures, big electrical appliances, make sure you have measured both your space and the public space where you need to pass by when moving that big item. For example, some one bought a sofa but later found it could not be carried into the elevator to reach his home. Not all items can be returned for refund, especially those big items and customized items. When it is stuck like this, it will be very embarrassing loss.

Also, for large items, the shipping cost on the page may not be accurate. FSC will need to confirm with the seller when placing the order. Even, the destination address will be confirmed first to see if the logistics can reach that address. Please always keep this in mind to avoid unnecessary complaint or dispute.  For small items, the shipping cost is usually accurate.

Basically, customized items are NOT accepted for return and refund, except there is quality issue which can not be fixed. Please always keep this in mind to avoid dispute and loss.

We don't suggest users to buy used items. There may be different unexpected problems on the used items. If users insist to buy it, users need to undertake all the risks. FSC can only help communicate and buy. Warranty of used items will be provided by seller according to the seller's term. If there is any risk or loss caused by seller, FSC will NOT be responsible for it and users will need to undertake it. Additionally, FSC will charge another 10% of the item value+10CNY for participate in the warranty communication. Therefore, please always think twice before buying used items.

FSC self is not offering warranty. All warranties will go with the sellers' terms. But FSC will still help users to communicate with the sellers to get the warranty fulfilled, because all the orders are purchased by FSC and it will be easier for FSC to communicate with the seller. And this is treated as a after-sales service.