As the buying process and seller's online selling process are streamlined, not all orders can be changed or cancelled successfully after the order is placed. Even, the order can not be cancelled or changed in some steps. Based on the different order status, you can or can't change/cancel the orders.

Pending Status
Orders in "pending" status are not processed yet, you can cancel/change it freely without any cost.

Processing, Ordered Status
The order is being processed. You can not cancel/change it freely. You need to leave message to our purchaser by clicking the "Contact Us" link on the order line to request to cancel/change the order. If the order has not been shipped by the seller, we can help you try cancel/change the order without cost. If the seller has shipped out the item, you can no longer cancel/change it except you go with the return/refund process and undertake the round trip shipping cost and double service fee.

Shipped, Delivered Status
It's not possible to cancel/change the order directly. You can only go with the return/refund process and undertake the round trip shipping cost and double service fee to make it indirectly, if you insist to.

As best practice, we suggest users to check carefully before placing the order to avoid mistake and unnecessary cancellation/change on the order, which costs extra time or money.